Remote access support is available through our website. This service will enable one of our experienced engineers to take control of your machine remotely with your permission.

A high percentage of faults can be resolved remotely saving time and the inconvenience of a site visit. For a “pay-as-you-go” service the charge is £20.00 plus VAT. This fee provides up to 30 minutes connection with our engineers. This can be paid via PAYPAL or invoiced to your company on receipt of a purchase order. If you have a maintenance contract with Global IT Solutions this service is included within your monthly fee.

To access the helpdesk please contact one of our engineers on 01708 205053 who will guide you through a simple process to gain remote access.

Has a virus corrupted your machine? Contact us to for virus removal and advice on prevention software.